Question 1

How often do you restock?

Accepted Answer

We restock every three weeks. Back orders will be handled expeditiously as possible.

Question 2

When will my package arrive?

Accepted Answer

Your package will arrive in 5-7 business days.

Question 3

What method is used for shipping?

Accepted Answer

We use USPS for shipping.

Question 4

How can I get in touch with your customer service team?

Accepted Answer

You can reach us at lamonaebeautybrand@gmail.com.

Question 5

When should I expect a response from your customer service team?

Accepted Answer

You should expect a call from a team member within 48 hours.

Question 6

Can I return or exchange an item?

Accepted Answer

All sales are final.

Question 7

I am an international customer and live outside of the USA. Do I have to pay customs and taxes?

Accepted Answer

You may be subject to customs and taxes and other fees depending on the country.

Question 8

Do you ever do giveaways?

Accepted Answer

Please follow our page on Instagram regarding giveaways.

Question 9

What forms of payment are accepted?

Accepted Answer

Visa, Mastercard, Discover, and American Express.

Question 10

How many products can I order?

Accepted Answer

As many as you like.

Question 11

Are La'Monae products vegan?

Accepted Answer

All of our lipsticks are vegan.

Question 12

Question 13

Are La'Monae products cruelty-free?

Accepted Answer

None of our products are tested  on animals.

FREQUENTLY ASKED QUESTIONS